Return & Refund Policy

We want you to be completely satisfied with your purchase. If you receive a product that is damaged, defective, or not as described, you may request a return within 7 days of delivery.

Eligibility for Returns

1. Product must be unused, in its original packaging, and include all accessories/manuals.
2. Returns are only accepted if the item is:

 3. Damaged upon delivery.
 4. Defective or not functioning properly.
 5. Incorrect item (different from what was ordered).

Return Process

1. Contact us via our Contact Us page or WhatsApp within 7 days of delivery.
   2. Provide your order number and clear photos of the product issue.
   3. Our team will review your request and provide instructions for pickup or return shipping.

Refund & Exchange

1. Exchange: If the same product is in stock, we will send you a replacement.
2. Refund: If the item is not available, we will issue a full refund within 7 working days after receiving and verifying the returned product.

Non-Returnable Items

  Clearance or sale items.
  Opened hygiene products (such as in-ear earbuds).
  Products damaged due to customer misuse or mishandling.

Important Notes

  Shipping costs for returns may apply unless the product is faulty or incorrect.
  Cash on Delivery (COD) refunds will be made via bank transfer or store credit.